12H FlexPass

FAQs

1. Check Your Email
  After purchasing your FlexPass, you’ll receive an email confirmation with a unique code, or automatic package credit if it’s linked to your email address.
2. Click on ‘Schedule’
3. Choose Your Studio
4. Pick Your Preferred Date & Time
5. Fill in Your Details & Click ‘Continue to Payment’
  Enter your details. Then click ‘Continue to Payment’ — your FlexPass credits will automatically apply if your email is linked. If not, you can enter your unique code at checkout.
Yes! This pass can be shared with a partnering beautypreneur—just ensure the booking is made under the FlexPass holder’s name or company.
Unused sessions in this FlexPass category will expire on the expiration date. Since extensions are not available, we recommend booking early to secure your preferred times.
Yes! This pass is valid for all studio rooms available at Gentle Ground.

This package is designed for full 12-hour sessions only. Time cannot be split into shorter increments.
You can reschedule up to 12 hours in advance using the link in your confirmation email. Late reschedules may result in forfeiting that session.
To reschedule your booking:
1. Check your booking confirmation email
2. Click "Reschedule" button
3. Pick new time (12hrs advance notice)
4. Wait for new confirmation email
No, the 12-Hour FlexPass is designed for single-day use only. The studio is cleaned and reset after each session, and belongings must be cleared by the end of your booking. For multi-day use with overnight storage, consider upgrading to our Consecutive Days FlexPass.
Our FlexPass validity is based on the date of purchase by default. However, if your first booking is scheduled for a later date, don’t worry!
After you've made your first booking, simply drop us a message, and our team will manually adjust the expiry date to start from the date of your first booking instead.
This ensures you get the full duration of your package starting from when you actually begin using it.

Yes! After you've made your first booking, simply drop us a message, and our team will manually adjust your package expiry date to start from the date of your first booking. This way, you’ll get the full validity period from when you actually begin using your sessions.
Extensions may be available before 9 AM or after 9 PM at $35/hour, but must be requested and approved at least 12 hours in advance. Availability is subject to scheduling and studio operations.

If your session runs past the booked time without prior approval, an unbooked usage fee of $45/hour (or part thereof) will apply.
No — even if you're the next morning's user, the 12-hour FlexPass is for single-day use only. The studio is cleaned and reset each night, and belongings must be cleared by the end of your session. If you prefer to leave your setup overnight, consider upgrading to our Consecutive Days FlexPass, which allows uninterrupted use without daily reset.

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