1. Check Your Email

   After purchasing your FlexPass, you’ll receive an email confirmation with a unique code, or automatic package credit if it’s linked to your email address.

2. Click on ‘Schedule’

3. Choose Your Studio

4. Pick Your Preferred Date & Time

5. Fill in Your Details & Click ‘Continue to Payment’

   Enter your details. Then click ‘Continue to Payment’ — your FlexPass credits will automatically apply if your email is linked. If not, you can enter your unique code at checkout.

Yes! This pass can be shared with a partnering beautypreneur—just make sure the booking is made under the FlexPass holder’s name or company.

If you're looking for someone to share the FlexPass with, let us know — we're happy to help make the connection.

Yes! After you've made your first booking, simply drop us a message, and our team will manually adjust your package expiry date to start from the date of your first booking. This way, you’ll get the full validity period from when you actually begin using your sessions.

Unused sessions in this FlexPass category will expire on the expiration date. Since extensions are not available, we recommend booking early to secure your preferred times.

Yes! This pass is valid for all studio rooms available at Gentle Ground.

Our FlexPass validity is based on the date of purchase by default. However, if your first booking is scheduled for a later date, don’t worry!

After you've made your first booking, simply drop us a message, and our team will manually adjust the expiry date to start from the date of your first booking instead.

This ensures you get the full duration of your package starting from when you actually begin using it.

You can reschedule up to 12 hours in advance using the link in your confirmation email. Late reschedules may result in forfeiting that session.

To reschedule your booking:

1. Check your booking confirmation email

2. Click "Reschedule" button

3. Pick new time (12hrs advance notice)

4. Wait for new confirmation email

Please note the following
Entry Protocol regarding early access:

• Access Timing: Entry is only permitted from the start of your scheduled booking.

• Grace Period: A 5-minute grace period before your booking begins is offered at no extra charge.

• Early Entry Fee: If you arrive earlier than the 5-minute grace period, the following pro-rated early check-in feeswill apply:

  • 6–15 minutes early: $11.25

  • 16–30 minutes early: $22.50

  • 31+ minutes early: $45.00

We encourage guests to arrive as close to their booking time as possible to avoid additional charges.

Unfortunately no. The studio is cleaned and reset each night, and belongings must be cleared by the end of your session. If you prefer to leave your setup overnight, consider upgrading to our Consecutive Days FlexPass, which allows uninterrupted use without daily reset.