GENERAL TERMS & CONDITIONS

1. Agreement to Terms
By accessing or utilizing the facilities at Gentle Ground Studios, Startup Access Studios, or any Partner Spaces (collectively, the "Premises"), including making a booking, you agree to comply with these Terms and Conditions and all applicable laws of Singapore. Gentle Ground reserves the right to amend these Terms at its sole discretion without prior notice. Continued use of the Premises constitutes acceptance of the updated Terms.


2. User Registration and Bookings
2.1 Registration or Declaration: All users must complete a Pre-Booking Registration or Declaration with accurate personal and/or business information. Gentle Ground reserves the right to request updated details at any time to ensure regulatory compliance.
2.2 Booking Lead Times:

  • Gentle Ground Studios: Bookings must be made online via the official website at least 12 hours in advance.

  • Partner Spaces: Bookings must be made online via the official website at least 24 hours in advance, unless otherwise stated.

2.3 Confirmation & User Responsibility: Bookings are only confirmed upon successful payment and receipt of a confirmation email. It is the user's responsibility to ensure the provided email address is correct and to check spam/junk folders. Gentle Ground is not liable for missed sessions or errors resulting from incorrect contact information provided by the user.
2.4 Expiry & Non-Refundability: All payments are strictly non-refundable. General booking credits remain valid for one (1) month from the date of purchase. Bookings purchased as part of a Subscription or Specific Package are subject to the expiry dates defined in that specific package’s terms.

3. Partner Spaces
3.1 Compliance: Users accessing Partner Spaces through Gentle Ground must comply with these General Terms as well as any specific house rules established by the respective Partner Space provider.

4. General Conduct and Premises Protocol
4.1 Professionalism: Users must conduct themselves respectfully towards the premises, staff, and other users.
4.2 Hygiene and Maintenance: Users are responsible for hygiene, the proper use and disposal of linens/equipment, and restoring furniture to its original placement.
4.3 Reception & Capacity: The reception area is for temporary waiting only; all consultations/treatments must occur within the studios. Users must respect studio capacity limits and maintain cleanliness.
4.4 Prohibited Activities: Illegal activities, aggressive solicitation, and "client poaching" (soliciting clients from other users) are strictly prohibited and will result in immediate termination of access.
4.5 Team Management: Users are responsible for ensuring that any team members they bring hold valid Singapore work passes and comply with all conduct requirements.

5. Facility Use and Charges
5.1 Access Timing: Access is restricted to the booked slot. A five (5) minute grace period is granted before and after the booking.
5.2 Overtime Fees: Early entry or extended occupation will incur fees of SGD 45 per hour (or part thereof).
5.3 Gap Usage: Users must vacate the premises between non-consecutive bookings. Failure to do so constitutes unauthorized use and will be charged accordingly. Extensions must be pre-approved 12 hours in advance.
5.4 Security: Any unauthorized access, or attempts thereof, shall be reported to law enforcement authorities without delay. This includes tailgating, sharing access codes, or entering outside confirmed hours.

6. Usage Policies: Non-Business vs. Commercial
6.1 Non-Business Affirmation: By booking under "Non-Business Use," users affirm the space shall be used exclusively for non-commercial purposes. Permitted activities include legal personal practice, legal content creation, receiving licensed services involving no monetary transactions, and unpaid workshops.
6.2 Prohibited Commercial Use: Prohibited activities include unauthorized commercial services, employing paid personnel on-site, monetary exchanges, marketing (online or offline) for paid services, or using our premises for undeclared activities without prior clearance.

7. Use of Address & Intellectual Property
7.1 Address Use: Use of Gentle Ground, Partner Space or any Premises’ address for business registrations, marketing, or online presence without written consent is strictly prohibited.
7.2 Enforcement: Violation of this policy may result in immediate termination of access privileges without refund and potential reporting to relevant authorities.

8. Location-Specific Rules: Gentle Ground Studios (38B Circular Road)
8.1 Massage Prohibition: The provision or receipt of body massage treatments is strictly prohibited.

  • Exception: Services specifically exempted under Singapore’s Massage Establishments (Exemption) Order may be permitted, provided valid proof of exemption is supplied upon request.

8.2 Medical Treatments: Use for medical treatments is subject to case-by-case approval and must comply with the Healthcare Services Act.
8.3 Amenities: Food and animals are prohibited. All consultations and treatments must occur within the studios.

9. Subscriptions and Lockers (Gentle Ground Studios)
9.1 Subscriptions: Renewals are automatic. Terminations must be submitted in writing seven (7) days prior to expiry. Gentle Ground reserves the right to modify pricing and benefits at any time.
9.2 Package Specifics: Any additional terms stated in your specific package or subscription are incorporated herein.
9.3 Locker Rentals:

  • Fees: SGD 5/night or SGD 40/month. SGD 10 replacement fee for lost keys.

  • Overstay: A daily fee of SGD 5 applies for items left beyond the confirmed period.

  • Pauses: Available in full-month increments; locker retention during pauses is SGD 40/month.

  • Prohibited Items: Hazardous, illegal, or perishables are strictly prohibited.

  • Access & Liability: Items are stored at the user’s own risk. Management reserves the right to access lockers for maintenance or emergencies.

10. Legal Status and Compliance (MOM & Work Passes)
10.1 Independent Status: Users acknowledge they operate as independent business owners and are not employees, partners, or agents of Gentle Ground Pte Ltd.
10.2 Foreign Nationals: Short-term visitors may use the space for personal/non-commercial use. Any business-related activity requires valid work authorization.
10.3 Work Pass Responsibility: Users must ensure they and their team hold valid Singapore work passes. Gentle Ground does not verify third-party employment status.
10.4 Unauthorized Commercial Use: Unauthorized business activity by individuals without work permits may result in fines (up to SGD 20,000), imprisonment, and reporting to the Ministry of Manpower (MOM).

11. Liability and Indemnification
11.1 Liability: Gentle Ground shall not be liable for injuries, loss of personal property, or valuables sustained on the premises.
11.2 Indemnity: Users agree to indemnify Gentle Ground and its officers from any claims, damages, or costs arising from the user’s (or their guests') actions.
11.3 Misrepresentation: Users must not claim affiliation, ownership, or partnership with Gentle Ground.

12. Data Protection and Confidentiality
12.1 Confidentiality: Users must maintain strict confidentiality regarding any proprietary information or "trade secrets" encountered within the facilities.
12.2 PDPA: You consent to the use of your personal data for operational/marketing purposes. Opt-out via hello@thegentleground.com.

13. Specialized Programs
Additional terms for the Startup Builder Launchpad Program are incorporated by reference and can be found at: www.thegentleground.com/terms-conditions-startup-builder.

Note: Any breach of the terms above may result in immediate and permanent revocation of access rights without refund.