Gentle Ground Pte Ltd will be referred to as Gentle Ground. Gentle Ground’s partnering salons, studios, and workspaces will be referred to as Partner Spaces.

1. Partnership Agreement

Gentle Ground and its Partner Spaces operate as independent entities and are not affiliated or part of the same company. Each Partner Space maintains its own pricing, policies, and operational decisions while being listed on Gentle Ground’s platform.

By listing a space on Gentle Ground’s platform, Partner Spaces agree to:

• Comply with all local laws and regulations to ensure a safe and professional environment for users.

• Uphold fair and transparent practices, aligning with Gentle Ground’s commitment to market integrity.

Gentle Ground reserves the right to modify these terms at any time, with prior notice given to Partner Spaces for significant updates.

2. Space Listing & Visibility

• Partner Spaces receive visibility and booking inquiries through Gentle Ground’s platform.

• Spaces must provide accurate and updated images, videos, descriptions, pricing, availability, and amenities for their rental listings.

• Gentle Ground reserves the right to review, edit, or remove listings that do not align with marketplace standards.

3. Booking & Payment Structure

• All bookings must be made exclusively through Gentle Ground’s platform. Partner Spaces must not accept direct bookings from Gentle Ground users outside the system.

• Users pay Gentle Ground directly upon booking.

• Commitment to Accepted Bookings – Once a booking is accepted and paid, the Partner Space cannot terminate or cancel the booking within the confirmed period.

• Partner Spaces receive payouts based on agreed commission rates of 15–20%, unless otherwise specified.

• Cancellations and rescheduling follow Gentle Ground’s standard user policies, unless the Partner Space provides additional conditions in its listing.

• Refunds for users are not permitted, except in cases of operational errors or disputes reviewed by Gentle Ground.

• Refunds are subject to an administrative fee of 5% of the transaction fee, determined as follows:

  - Platform Error: If the refund is due to an error on Gentle Ground’s platform, Gentle Ground will absorb the 5% admin fee.

  - Partner Spaces Error: If the refund arises from a Partner Space issue (e.g., cancellation or operational problems), the Partner

  Space will bear the 5% admin fee to cover processing costs.

  - User-Related Refunds: If the refund is requested due to user-side issues (e.g., no-show, cancellation, change of mind), the fee may

  be waived or split at Gentle Ground’s discretion.

• Subscription Model - Partner Spaces may opt into a monthly subscription for enhanced benefits. Subscription pricing and benefits are subject to adjustments based on market trends.

4. Penalty for Unauthorised Cancellation

If a Partner Space terminates or cancels a confirmed booking after payment has been received, the following penalties will apply:

• Full Refund to the User – The Partner Space must reimburse Gentle Ground for the full booking amount to process the refund.

• Administrative Penalty – The Partner Space will incur a penalty fee equal to 10% of the total booking value.

• Liability for Losses – If cancellation occurs less than two weeks before the scheduled booking or no notice is given, the Partner Space will be liable for all losses incurred by both users and Gentle Ground, including:

  • Compensation for users’ customers, rescheduling costs, and business disruptions.

  • Branding impact and reputational loss affecting Gentle Ground.

• Suspension of Listing – Gentle Ground reserves the right to temporarily suspend the Partner Space’s listing or restrict future bookings due to repeated terminations.

• Permanent Delisting – If multiple terminations occur, Gentle Ground may permanently remove the Partner Space from the platform, at its discretion, without compensation.

5. Operational Responsibilities

Partner Spaces must ensure that:

• Rental spaces remain maintained, clean, and available per their listed schedule.

• Changes to availability or pricing must be communicated via written notice to Gentle Ground at least 48 hours in advance.

• Users are treated professionally and fairly, with no discriminatory practices.

Partner Spaces must comply with local business regulations, including safety, licensing, and insurance requirements relevant to their rental operations.

6. Liability & Dispute Resolution

• Gentle Ground is not liable for any damages, loss, or injury sustained on Partner Spaces' premises.

• Partner Spaces must maintain clear policies for users regarding space usage and security measures.

• Costs arising from any disputes or conflicts will be borne by the Partner Space owner.

• Any conflicts between users and Partner Spaces must first be handled directly by the space provider. If unresolved, Gentle Ground may mediate disputes at its discretion.

7. Branding & Misrepresentation

• Partner Spaces must not claim ownership or affiliation with Gentle Ground beyond their role as a listed provider on the platform.

• Unauthorised use of Gentle Ground’s branding, logo, or marketing materials is strictly prohibited.

• Partner Spaces must not solicit Gentle Ground users outside of the platform or redirect them to external booking systems.

8. Marketing & Media Usage

By participating as a Partner Space, you grant Gentle Ground the right to capture, use, and publish photos and videos taken at your premises for marketing, promotional, and operational purposes across digital and print media.

Similarly, users of the space are permitted to use and publish photos and videos taken at the premises for their own marketing and promotional activities. However, all media must not be wrongfully represented, misleading, or used for illegal purposes.

9. Data Protection & Confidentiality

• Partner Spaces agree that Gentle Ground may collect and use space-related data for analytics, marketing, and service improvements.

• Owners and staff must maintain confidentiality regarding any user information obtained through Gentle Ground.

10. Termination

Termination Clause for Partner Spaces

This collaboration is ongoing with no fixed end date, allowing flexibility for both parties. That said, either party may terminate the agreement with 30 days' written notice.

Gentle Ground reserves the right to terminate a space’s listing if:

• The space fails to uphold operational standards, professionalism, or policy compliance.

• Multiple user complaints arise due to misconduct, misrepresentation, or failure to provide services.

• The space is found to be operating illegally or in violation of local laws and regulations.

• Any unauthorised booking transactions occur outside of Gentle Ground’s platform.

11. Legal Provisions

Misrepresentation
Users must not falsely claim affiliation with Gentle Ground. This includes unauthorised use of names, logos, or misleading clients about partnerships. Gentle Ground reserve the right to seek compensation for any misrepresentation.

Limitation of Liability
Gentle Ground are not liable for injuries sustained by users or guests on Partner Spaces’ premises. Gentle Ground are not responsible for lost personal belongings or valuables. Third-party vendors engaged are not liable for property loss or damage.

Information Security & Confidentiality
Partner Spaces must maintain confidentiality regarding trade secrets or proprietary information shared within rented spaces. Confidential information may not be disclosed to others or used outside of designated business operations.

Data Protection
By listing a space, Partner Spaces consent to Gentle Ground collecting and using business-related data for marketing communications and operational improvements. Partner Spaces may opt out by contacting hello@thegentleground.com.

Operational Compliance
Partner Spaces must ensure all permits and insurance are valid for their rental operations.

Indemnification
Partner Spaces agree to release Gentle Ground from liability and indemnify the platform against any claims, damages, costs, or disputes arising from their rental operations.

12. Amendments & Updates

• These terms may be updated periodically to align with operational improvements or legal requirements.

• Partner Spaces will be notified of major policy updates via platform communications.