Gentle Ground Partner Space Management – Terms of Use

Program Overview

Gentle Ground provides Partner Space Management services to beauty and wellness entrepreneurs who wish to list and manage their spaces through our platform. These terms apply specifically to partner space owners. Renter-facing Terms & Conditions apply separately to clients booking spaces.

1. Subscription & Fees

  • Subscription is SGD 100 per month, billed regardless of booking activity.

  • An upfront payment of SGD 200 is required for onboarding, setup, and two additional months of advance booking availability.

  • Fees are non‑refundable, non‑transferable, and non‑exchangeable.

  • Payments are processed via Stripe; third‑party processing fees apply.

  • Gentle Ground is not responsible for payment delays caused by third‑party processors.

2. Cancellations & Termination

  • Subscription continues at SGD 100/month after setup.

  • Partners must provide 2 months’ notice to cancel.

  • Gentle Ground may terminate services immediately if partners breach terms, fail to comply with laws, or receive repeated renter complaints.

3. Services Provided by Gentle Ground

Gentle Ground will provide Partner Space Management services, which may include photography, booking system setup, renter coordination, and payment collection. The specific services applicable to your space will be confirmed in writing.

4. Partner Responsibilities

  • Provide Gentle Ground with accurate studio rules, rental rates, and access instructions.

  • Send renters daily door access instructions via WhatsApp.

  • Be present for the duration of each booking.

  • Notify Gentle Ground of overruns so additional charges can be applied.

  • Notify Gentle Ground if you wish to block a renter after their first visit.

  • Manage monthly booking enquiries to maximize sales capture.

  • Bookings open 1 month in advance; reschedule requests must be made at least 24 hours prior.

  • Keep availability updated on a rolling basis, ensuring at least 1 month of future bookings is always open.

5. Legal & Regulatory Compliance

  • Partners must ensure their space complies with all local laws, licensing, and safety regulations (e.g., fire safety, building codes, health standards).

  • Gentle Ground is not responsible for verifying compliance but may suspend listings if violations are reported.

6. Insurance & Liability

  • Partners must maintain adequate insurance coverage for their space (property, liability, and renter-related incidents).

  • Gentle Ground is not liable for accidents, damages, or disputes occurring within partner spaces.

7. Indemnity

Partners agree to indemnify and hold Gentle Ground harmless against claims, damages, or losses arising from their space, renters, or operations.

8. Data & Privacy

  • Gentle Ground may collect and process booking data for operational purposes.

  • Partners must not misuse renter data obtained through the platform.

9. Dispute Resolution

  • Any disputes between renters and partners must be handled directly by the partner.

  • Gentle Ground may assist with communication but is not responsible for resolution.

10. Agreement

By subscribing to the Partner Space Management service, partners confirm agreement to these Partner Terms of Use. These terms are distinct from Gentle Ground’s renter-facing Terms & Conditions, which apply separately to clients booking spaces.