Gentle Ground Partner Space Management – Terms of Use

Program Overview

Gentle Ground provides Partner Space Management services to beauty and wellness entrepreneurs who wish to list and manage their spaces through our platform. These terms apply specifically to partner space owners and host studios. Practitioner‑facing Terms & Conditions apply separately to clients booking spaces.

For clarity in this agreement, renters are referred to as Practitioners, who are beauty and wellness professionals booking spaces through Gentle Ground.

1. Subscription & Fees

  • Gentle Ground offers partner plans with varying base fees and commission structures. The specific rates and inclusions for each plan are published on our website and may be updated from time to time.

  • Fees are billed automatically unless otherwise stated.

  • All fees, commissions, and facilitation fees are non‑refundable, non‑transferable, and non‑exchangeable.

  • Fees are billed automatically unless otherwise stated.

  • All fees are non‑refundable, non‑transferable, and non‑exchangeable.

  • For payments processed via Stripe, third‑party processing fees may apply.

  • Gentle Ground is not responsible for payment delays caused by third‑party processors.

  • Payment of fees begins the process of joining our program. Final participation will be confirmed after review.

2. Long‑Term Rentals: Commission & Facilitation Fee Terms

  • One‑Time Facilitation Fee: A fee of $200 applies per successful match when Gentle Ground secures monthly renters committing to 6 months or longer. This applies to all plans.

  • Commission Earned: The $200 facilitation fee is considered earned once the renter has signed the rental agreement, paid the first month’s rent, or moved into the premises — whichever occurs first.

  • Early Termination: If the renter ends the rental agreement early, the owner bears any resulting loss. Gentle Ground’s facilitation fee remains payable and non‑refundable.

  • Standard Practice: Gentle Ground does not draw up long‑term contracts and is not liable for their terms. Upfront payments and security deposits are recommended and commonly included in long‑term rental agreements to safeguard both parties.

3. Cancellations & Termination

  • Cancellation: Partners may cancel their plan at any time in writing, provided the request is submitted before the start of the next billing period (i.e., by the 21st of each month).

  • Switching between plans is possible at any time, provided the change is made before the start of the next billing period. Once a billing period has commenced, the selected plan will remain in effect until the end of that cycle.

  • If practitioners have already booked sessions that fall into the upcoming billing cycle, the partner’s plan or participation fee for that cycle still applies, ensuring those sessions are honoured.

  • Plans or participation agreements cannot be cancelled during pre‑committed periods (e.g., a 3‑month sign‑up or a 6‑month plan commitment).

  • Gentle Ground may terminate services immediately if partners breach terms, fail to comply with laws, operate illegally, or receive repeated practitioner complaints.

  • Gentle Ground reserves the right to close a partner’s calendar immediately if the space is unsafe, unsuitable, or unavailable. Practitioners will be refunded, and the equivalent amount deducted from the partner’s payout.

4. Services Provided by Gentle Ground

Gentle Ground will provide Partner Space Management services, which may include:

  • Photography and listing setup

  • Booking system integration

  • Promotion to renter network + outreach

  • Enquiry support

  • Payment collection and payout processing for bookings made through Gentle Ground’s platform only

  • Important: Gentle Ground does not handle monthly payouts for monthly rental agreements. In such cases, all payments and responsibilities are managed directly between the practitioner and the partner.

The specific services applicable to your space will be confirmed in writing.

5. Partner Responsibilities

  • Provide Gentle Ground with accurate studio rules, rental rates, and access instructions.

  • Ensure practitioners can access the space as booked; sudden closures are not permitted.

  • Send practitioners daily door access instructions via WhatsApp.

  • Be present for the duration of each booking.

  • Notify Gentle Ground of overruns so additional charges can be applied.

  • Notify Gentle Ground if you wish to block a practitioner after their first visit.

  • Manage monthly booking enquiries to maximize sales capture.

  • Partners must ensure that bookings for their space open 1 month in advance, regardless of plan type.

  • Reschedule requests must be made at least 24 hours in advance. Cancellations by practitioners are not permitted under any circumstances.

  • Partners must update Gentle Ground immediately if there are any changes to the availability of their space.

  • Partners consent to Gentle Ground’s use of photos, videos, and other media provided by them or produced by Gentle Ground for listing setup, promotion, and marketing. Gentle Ground may edit, adapt, and repurpose such content across its platform, social media, and marketing channels.

6. Practitioner Protection

  • Partners are required to honour all confirmed practitioner bookings made during their active plan or participation period. Applicable fees for the billing cycle remain payable and non‑refundable, regardless of cancellation or termination.

  • If a partner closes suddenly or cannot provide access, Gentle Ground reserves the right to refund practitioners. The equivalent amount will be deducted from the partner’s payout, or invoiced directly to the partner if no payout is available.

  • Gentle Ground may suspend or close listings if spaces are unsafe, unsuitable, or operating illegally.

  • Gentle Ground may also review repeated closures or failures to provide access as a breach of agreement, which may result in suspension or termination of partnership.

7. Legal & Regulatory Compliance

  • Partners must ensure their space complies with all local laws, licensing, and safety regulations (e.g., fire safety, building codes, health standards).

  • Gentle Ground is not responsible for verifying compliance but may suspend listings if violations are reported.

8. Insurance & Liability

  • Partners must maintain adequate insurance coverage for their space (property, liability, and practitioner‑related incidents).

  • Gentle Ground is not liable for accidents, damages, or disputes occurring within partner spaces.

9. Indemnity

Partners agree to indemnify and hold Gentle Ground harmless against claims, damages, or losses arising from their space, practitioners, or operations.

10. Data & Privacy

  • Gentle Ground may collect and process booking data for operational purposes.

  • Partners must not misuse practitioner data obtained through the platform.

11. Dispute Resolution

  • Any disputes between practitioners and partners must be handled directly by the partner.

  • Gentle Ground may assist with communication but is not responsible for resolution.

12. Agreement

By subscribing or participating in Gentle Ground’s Partner Space Management service (whether via subscription or manual monthly model), partners confirm agreement to these Partner Terms of Use. These terms are distinct from Gentle Ground’s practitioner‑facing Terms & Conditions, which apply separately to clients booking spaces.