Gentle Ground Partner Space Management – Terms of Use

Program Overview

Gentle Ground provides Partner Space Management services to beauty and wellness entrepreneurs who wish to list and manage their spaces through our platform. These terms apply specifically to partner space owners and host studios. Practitioner‑facing Terms & Conditions apply separately to clients booking spaces.

For clarity in this agreement, renters are referred to as Practitioners, who are beauty and wellness professionals booking spaces through Gentle Ground.

1. Subscription & Fees

  • Subscription Model: Fees are billed automatically on a monthly cycle.

  • Limited Trial Monthly Model: Fees are collected manually before the start of each committed month.

  • Fees are non‑refundable, non‑transferable, and non‑exchangeable.

  • For payments processed via Stripe, third‑party processing fees may apply.

  • Gentle Ground is not responsible for payment delays caused by third‑party processors.

2. Cancellations & Termination

  • Cancel Anytime: Partners may cancel with 1‑week notice.

  • Practitioner Protection: If practitioners have already booked into the next month, the partner’s monthly subscription or participation fee still applies, ensuring those sessions are honoured.

  • Gentle Ground may terminate services immediately if partners breach terms, fail to comply with laws, operate illegally, or receive repeated practitioner complaints.

  • Gentle Ground reserves the right to close a partner’s calendar immediately if the space is unsafe, unsuitable, or unavailable. Practitioners will be refunded, and the equivalent amount deducted from the partner’s payout.

3. Services Provided by Gentle Ground

Gentle Ground will provide Partner Space Management services, which may include:

  • Photography and listing setup

  • Booking system integration

  • Practitioner coordination and communication

  • Payment collection and payout processing for bookings made through Gentle Ground’s platform only

  • Important: Gentle Ground does not handle monthly payouts for monthly rental agreements. In such cases, all payments and responsibilities are managed directly between the practitioner and the partner.

The specific services applicable to your space will be confirmed in writing.

4. Partner Responsibilities

  • Provide Gentle Ground with accurate studio rules, rental rates, and access instructions.

  • Ensure practitioners can access the space as booked; sudden closures are not permitted.

  • Send practitioners daily door access instructions via WhatsApp.

  • Be present for the duration of each booking.

  • Notify Gentle Ground of overruns so additional charges can be applied.

  • Notify Gentle Ground if you wish to block a practitioner after their first visit.

  • Manage monthly booking enquiries to maximize sales capture.

  • Bookings open 1 month in advance (subscription model only).

  • Reschedule requests must be made at least 24 hours prior.

  • Partners must update Gentle Ground immediately if there are any changes to the availability of their space.

5. Practitioner Protection

  • Partners must honour all confirmed practitioner bookings made during their active subscription/month.

  • If a partner closes suddenly or cannot provide access, Gentle Ground reserves the right to refund practitioners and deduct the equivalent from the partner’s payout.

  • Gentle Ground may suspend or close listings if spaces are unsafe, unsuitable, or operating illegally.

  • Gentle Ground may also review repeated closures or failures to provide access as a breach of agreement, which may result in suspension or termination of partnership.

6. Legal & Regulatory Compliance

  • Partners must ensure their space complies with all local laws, licensing, and safety regulations (e.g., fire safety, building codes, health standards).

  • Gentle Ground is not responsible for verifying compliance but may suspend listings if violations are reported.

7. Insurance & Liability

  • Partners must maintain adequate insurance coverage for their space (property, liability, and practitioner‑related incidents).

  • Gentle Ground is not liable for accidents, damages, or disputes occurring within partner spaces.

8. Indemnity

Partners agree to indemnify and hold Gentle Ground harmless against claims, damages, or losses arising from their space, practitioners, or operations.

9. Data & Privacy

  • Gentle Ground may collect and process booking data for operational purposes.

  • Partners must not misuse practitioner data obtained through the platform.

10. Dispute Resolution

  • Any disputes between practitioners and partners must be handled directly by the partner.

  • Gentle Ground may assist with communication but is not responsible for resolution.

11. Agreement

By subscribing or participating in Gentle Ground’s Partner Space Management service (whether via subscription or manual monthly model), partners confirm agreement to these Partner Terms of Use. These terms are distinct from Gentle Ground’s practitioner‑facing Terms & Conditions, which apply separately to clients booking spaces.