Gentle Ground Partner Space Management – Terms of Use

Gentle Ground provides Partner Space Management services to businesses and space owners who wish to make their chairs, rooms, stations, studios or other suitable spaces available to professionals through Gentle Ground.

These Terms apply specifically to Partner Space owners and hosts. Practitioner-facing Terms & Conditions apply separately to Practitioners booking spaces through Gentle Ground.

For clarity, individuals or businesses renting Partner Spaces through Gentle Ground are referred to as “Practitioners.”

1. Partner Space Plans & Fees

1.1 Partner Space Plans

Gentle Ground may offer various subscription plans, participation packages, listing packages, and service arrangements from time to time. The applicable fees, commissions, services, inclusions, and billing arrangements for each offering will be published on the Gentle Ground website or otherwise confirmed in writing with the Partner. Recurring plans are billed on a monthly basis unless otherwise stated.

Performance and Fixed Support are ongoing Partner Space plans for spaces offering short-term or hourly rentals through Gentle Ground. Partners may also remain open to long-term rental arrangements while participating in either plan.

Long-Term Placement / Facilitation and Space Spotlight are separate services subject to their respective fees and terms.

1.2 Billing

The first subscription payment is charged on the day the Partner subscribes using the Partner's nominated payment method, unless otherwise agreed in writing. Recurring subscription payments are then charged automatically on the 30th of each month.

The 22nd is the marketing and listing cutoff, not the billing date. New Partners must subscribe by the 22nd to be included in the following month's listing and marketing schedule. Existing Partners must provide written notice before the 22nd to opt out for the following month.

Applicable commissions are calculated separately based on completed paid rentals generated through Gentle Ground.

Partners must maintain valid payment and billing details.

Payment of fees initiates the onboarding or participation process. Final participation, listing activation, or service commencement may be subject to Gentle Ground's review and approval where applicable.

1.3 Fees

Unless otherwise stated, subscription fees, commissions, placement fees and other applicable charges are non-refundable, non-transferable and non-exchangeable.

Third-party processing fees apply where payments are handled by providers such as Stripe. Gentle Ground is not responsible for delays or failures caused by third-party payment processors.

1.4 Pricing Changes

Gentle Ground may update its pricing, plans, services or fee structures. Where a change affects an existing Partner's subscription, Gentle Ground will provide reasonable advance notice. The Partner may continue under the updated terms or cancel under the applicable cancellation provisions.

Gentle Ground reserves the right to introduce tiered pricing, revised commissions, usage-based charges, or additional fees where Partner usage, booking volumes, or service requirements exceed reasonable operating thresholds.

2. No-Rental Promise

2.1 Eligibility

The No-Rental Promise applies to Partners subscribed to the Performance Plan or Fixed Support Plan. It does not apply to Space Spotlight, Long-Term Placement / Facilitation Fees or other one-time services or fees.

2.2 How It Works

If a Partner receives zero qualifying completed paid short-term rentals through Gentle Ground during the applicable assessment period, the next subscription charge will be waived. Each assessment period runs from the 30th of the previous month through the 29th of the current month.

For the launch of the No-Rental Promise, the first assessment period will run from 1 October to 29 October 2026, for the subscription charge otherwise due on 30 October 2026.

Examples:

  • 1–29 October 2026: 0 qualifying completed paid short-term rentals → 30 October to 29 November subscription charge waived

  • 30 October–29 November: 1 or more qualifying completed paid short-term rentals → 30 November to 29 December subscription charge applies

  • 30 November–29 December: 0 qualifying completed paid short-term rentals → 30 December to 29 January subscription charge waived

Eligibility is calculated separately for each assessment period.

2.3 Qualifying Completed Paid Short-Term Rental

A qualifying completed paid short-term rental is a short-term or hourly booking arranged through or generated by Gentle Ground where the Practitioner has paid and/or the booking has taken place or otherwise qualifies as completed in Gentle Ground's booking records.

The following do not count:

  • Enquiries

  • Tentative or unpaid bookings

  • Cancelled bookings

  • Refunded bookings

  • Complimentary bookings

  • Long-term rental arrangements

Long-term rental arrangements do not count as qualifying completed paid short-term rentals. Any applicable Long-Term Placement / Facilitation Fee remains payable separately.

2.4 Commission

The No-Rental Promise waives only the monthly subscription fee. When a qualifying completed paid short-term rental occurs under the Performance Plan, the 15% commission remains payable.

2.5 Existing Partners

The No-Rental Promise applies to existing and new eligible Partner Spaces from 1 October 2026. It does not apply retrospectively to fees paid before that date.

3. Long-Term Renter Placement & Facilitation

3.1 Availability

A Partner may offer its space for short-term rentals, long-term rentals, or both.

If Gentle Ground facilitates a qualifying long-term rental of six months or longer, a one-time SGD 200 Long-Term Placement / Facilitation Fee applies to that long-term arrangement.

Spaces offering both short-term and long-term rentals may join Performance or Fixed Support. The applicable Long-Term Placement Fee applies only when Gentle Ground successfully matches the Partner with a qualifying long-term renter.

Partners offering long-term rentals only do not need to subscribe to a monthly Partner Space Plan. The applicable long-term placement or facilitation arrangement will be confirmed with the Partner separately.

3.2 Conversion from Short-Term to Long-Term

If a Practitioner introduced to or connected with the Partner through Gentle Ground subsequently enters into a qualifying long-term rental arrangement of six months or longer, the SGD 200 Long-Term Placement / Facilitation Fee applies.

The Long-Term Placement Fee applies where Gentle Ground introduced or connected the Practitioner to the Partner, even if the long-term rental is agreed or starts after the Partner's monthly plan has ended.

Once the qualifying long-term arrangement begins, no short-term booking commission will apply to payments made under that long-term arrangement. The Partner's Performance or Fixed Support subscription will otherwise continue for its short-term listing and services unless the Partner opts out in accordance with Section 5.

The Partner must notify Gentle Ground promptly when such a long-term arrangement is agreed.

3.3 When the Fee Is Earned and Payable

The fee is earned when the qualifying Practitioner first:

  • Signs the rental agreement;

  • Pays the first month's rent; or

  • Commences occupancy.

The fee is non-refundable once earned.

Gentle Ground may charge the Partner's nominated payment method or issue an invoice once the fee is earned. Any invoice must be paid within seven days.

3.4 Long-Term Rental Agreement

The Partner negotiates and enters into the rental agreement directly with the Practitioner. Gentle Ground does not prepare or enter into the agreement for the Partner.

The Partner determines the rent, deposit, conditions, access arrangements and other commercial terms.

3.5 Replacement

The fee covers one successful qualifying long-term placement. If the renter later leaves, defaults or terminates the agreement, Gentle Ground is not required to find a replacement without a new placement fee unless otherwise agreed in writing.

3.6 No Guarantee

Gentle Ground provides sourcing, marketing and matching services but does not guarantee a match within any particular timeframe.

4. Space Spotlight

4.1 Service

Space Spotlight is a separate one-time content and exposure service. It may be purchased independently or alongside an ongoing Partner Space Plan, subject to availability.

Current promotional fee: SGD 199 one-time (U.P. SGD 299)

The service may include:

  • A visit to the space

  • One social media Reel

  • Instagram Stories

  • Space and owner introduction

  • Location, facility and feature highlights

  • An enquiry call-to-action

  • Relevant business, location or space tagging

The content produced may vary based on the space and its suitability for Gentle Ground's channels.

4.2 No Booking Guarantee

Space Spotlight is a content and exposure service only. Gentle Ground does not guarantee views, enquiries, bookings, renters, revenue or other commercial results.

4.3 Content Use

The Partner permits Gentle Ground to use, edit, adapt and repurpose photographs, videos and other Space Spotlight content for Gentle Ground's website, social media, advertising and marketing.

The Partner is responsible for obtaining all necessary permissions and consents from any individual featured in such content and confirms that Gentle Ground may use, publish, reproduce and distribute such content without further approval or compensation to those individuals.

5. Cancellation & Termination

5.1 Monthly Plans

Performance and Fixed Support are month-to-month plans. Existing Partners may opt out for the following month by providing written notice before the 22nd of the current month. The Partner is responsible for ensuring that the cancellation request has been successfully received by Gentle Ground.

The 22nd is the marketing and listing cutoff. Recurring subscription deductions are processed separately on the 30th. Fees, commissions, charges and other amounts incurred before the effective cancellation date remain payable.

5.2 Existing Bookings

The Partner must honour confirmed bookings falling within the active participation period. Applicable fees and commissions for completed bookings remain payable.

5.3 Switching Plans

Partners may request changes to their plan, package, or participation terms before the start of the next billing period. Any requested changes are subject to Gentle Ground's review and approval. Approved changes will take effect as stated in Gentle Ground's written confirmation, unless otherwise agreed in writing.

5.4 Failed Payments

If a renewal payment fails, Gentle Ground may suspend the listing, booking availability or services until payment is received. Gentle Ground may terminate participation if payment remains outstanding.

5.5 Immediate Termination

Gentle Ground may immediately suspend or terminate participation if the Partner:

  • Breaches these Terms;

  • Operates illegally;

  • Creates an unsafe environment;

  • Repeatedly fails to honour confirmed bookings;

  • Receives repeated serious Practitioner complaints; or

  • Provides materially inaccurate information.

Gentle Ground may close the Partner's calendar immediately where appropriate.

6. Services Provided by Gentle Ground

Depending on the plan and space, services may include:

  • Listing and setup

  • Photography and video

  • Booking-system support

  • Promotion to Gentle Ground's renter network

  • Renter outreach and matching

  • Enquiry support

  • Booking administration

  • Payment collection and payout processing for bookings made through Gentle Ground

  • Marketing exposure

  • Ongoing support

  • Long-term renter sourcing, matching and facilitation, where applicable

The selected plan, space setup and written arrangements determine the exact services.

Gentle Ground does not handle monthly payments for independently negotiated long-term agreements. Those payments and responsibilities are managed directly between the Partner and Practitioner.

7. Partner Responsibilities

Partners must:

  • Provide accurate space, rate, availability, facility and rule information;

  • Ensure the space is safe, suitable and legally permitted for its intended use;

  • Provide accurate access instructions;

  • Honour confirmed bookings;

  • Promptly report availability changes;

  • Report changes to rates, space conditions or access;

  • Take reasonable steps to verify the Practitioner's identity and booking details on their first visit and notify Gentle Ground promptly of any material concerns;

  • Notify Gentle Ground about restrictions concerning a Practitioner;

  • Follow applicable Gentle Ground booking and operating procedures; and

  • Cooperate reasonably on enquiries and bookings.

Partners must not knowingly provide false or misleading information.

8. Practitioner Protection

Partners must honour confirmed bookings. If a Partner closes unexpectedly, becomes unavailable or cannot provide access, Gentle Ground may refund the affected Practitioner and deduct the amount from the Partner's payout or invoice the Partner. The Partner shall be responsible for any reasonable costs, refunds, compensation, or losses incurred by affected Practitioners as a direct result of the Partner's failure to honour a confirmed booking.

Gentle Ground may suspend or close unsafe, unsuitable, unavailable or unlawful listings. Repeated closures, cancellations or access failures may result in suspension or termination.

9. Legal & Regulatory Compliance

Partners are responsible for complying with all applicable laws, regulations, licences, permits, building requirements, fire-safety requirements and health-and-safety obligations.

Gentle Ground does not guarantee or independently verify compliance and may suspend or remove a listing it reasonably believes to be unlawful or unsafe.

10. Insurance & Liability

Partners must maintain appropriate coverage for their premises, activities, property and interactions with Practitioners and clients.

Gentle Ground is not responsible for accidents, injuries, property damage, loss or disputes occurring at a Partner Space, except where caused by Gentle Ground's negligence or where liability cannot legally be excluded.

11. Indemnity

Partners agree to indemnify and hold Gentle Ground harmless from claims, losses, damages, liabilities, costs and expenses arising from:

  • The Partner's space;

  • The Partner's business or operations;

  • The Partner's relationship with Practitioners;

  • A breach of these Terms; or

  • Failure to comply with applicable law,

except where caused by Gentle Ground's negligence or where liability cannot legally be excluded.

12. Data & Privacy

Gentle Ground may collect, use and process Partner and booking information to operate the programme, process bookings, provide support, conduct marketing and pursue other legitimate business purposes in accordance with applicable privacy law and Gentle Ground's Privacy Policy.

Partners must handle Practitioner information responsibly and must not misuse personal information obtained through Gentle Ground.

13. Disputes

Disputes relating to the Partner's space, rental arrangements, long-term agreements or interactions with Practitioners are primarily the responsibility of the Partner and Practitioner.

Gentle Ground may assist with communication or operational issues but does not guarantee resolution.

14. Agreement

By subscribing to, purchasing, applying for, participating in, or otherwise using any Gentle Ground service, programme, package, listing, or offering, the Partner acknowledges that they have read, understood, and agreed to these Terms.

These Terms are separate from the Practitioner-facing Terms & Conditions.

Gentle Ground may update these Terms. Continued participation after the effective date of updated Terms constitutes acceptance, subject to applicable notice requirements.