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FAQs

  • We understand that sometimes you may arrive ahead of schedule. Please note the following Entry Protocol regarding early access:

    • Access Timing: Entry is only permitted from the start of your scheduled booking.

    • Grace Period: A 5-minute grace period before your booking begins is offered at no extra charge.

    • Early Entry Fee: If you arrive earlier than the 5-minute grace period, the following pro-rated early check-in feeswill apply:

      • 6–15 minutes early: $11.25

      • 16–30 minutes early: $22.50

      • 31+ minutes early: $45.00

    We encourage guests to arrive as close to their booking time as possible to avoid additional charges.

  • We offer a 5-minute grace period after your booking so you can wrap up without stress.
    If you remain in the studio more than 5 minutes past your scheduled end time, it will be considered unbooked overtime and charged accordingly.

    This policy ensures the studio stays clean, prepped, and ready for the next guest without delays.

  • If you have a gap between two bookings on the same day, the unbooked time in between must be reserved in advance if you plan to remain in the studio.
    Staying in the space without booking that time will be treated as unauthorized use and may incur additional charges.

    To ensure fair access for all guests and proper turnover, please book continuous hours if you need uninterrupted access.

  • Step 1: Select your desired number of hours

    Step 2: Click Book

    Step 3: Choose your preferred studio

    Step 4: Before selecting the date, scroll down and click Add to Appointment

    → Under Additional Time, select +30 minutes

    That’s it! Your 30-minute add-on will be included in your session.

  • You can book your hourly session anytime from 14 days up to 12 hours before your scheduled start time.
    Last-minute bookings made less than 12 hours before the session are not accepted to allow us sufficient time to prepare the studio.

  • Please contact us at least 12 hours in advance, and we’ll help you close the gap if availability allows, ensuring your bookings run seamlessly back-to-back.

    ⛔ Please note that leaving 15, 30, or 45-minute gaps is not permitted, and we cannot accommodate short-notice request

  • To reschedule:

    1. Locate your booking confirmation email.

    2. Click "Reschedule" in the email.

    3. Select a new time with at least 12 hours advance notice.

    4. Wait for the new confirmation email to finalize your updated booking.

  • Any unbooked time (such as early entry, late departure, or occuyping studios during gaps between bookings) will incur a fee of $45/hour (or part thereof). Please ensure all time is booked in advance to avoid these charges.

  • We provide complimentary day-use lockers for your convenience. You can store your belongings in any available unlocked locker located at Door 6 (the last glass door beside the washroom).

    Please remember to clear your locker by the end of the day to avoid any storage fees.

  • We provide complimentary day-use lockers for your convenience. You can store your belongings in any available unlocked locker located at Door 6 (the last glass door beside the washroom).

    Please remember to clear your locker by the end of the day to avoid any storage fees.

    • Nightly charge: S$5 per locker per night

    • Monthly subscription: S$40 per locker per month

    For assistance with locker rentals, please connect with our team at support@thegentleground.com.

  • No, food is not allowed in the studio. This helps us keep the space clean and comfortable for all users.
    You may bring drinks with secure lids, but please avoid any spills and dispose of waste properly.

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