FAQ on Flexpass

6-Hour Flexpass

  • This package is valid for 60 days from the date of purchase. All sessions must be used within that time frame.

  • This package is designed for full 6-hour sessions only. Time cannot be split into shorter increments.

  • You don’t have to! You can mix and match. Choose Morning (9AM–3PM) or Evening (4PM–10PM) each time you book, based on availability.

  • Yes! This pass is valid for all studio rooms available at Gentle Ground.

  • After purchase, you'll receive a unique booking code and link. Enter the code when scheduling to book your preferred dates and session.

  • Unused sessions expire after 60 days. Extensions are not permited, so we recommend booking in advance to lock in your preferred times.

  • Yes! This pass can be shared with a partnering beautypreneur—just ensure the booking is made under the FlexPass holder’s name or company.

  • You can reschedule up to 12 hours in advance using the link in your confirmation email. Late reschedules may result in forfeiting that session.

  • Not at all—but time used outside your scheduled 6-hour window may be subject to additional charges even if the space is available.

  • Yes, this is possible based on availability. If you’d like to book a full day (12 hours), we can combine two sessions for you. Please let us know at least 12 hours in advance so we can close the gap between sessions and avoid any unbooked charges.

12-Hour Flexpass

  • This pass is valid for 30 days from your purchase date. All sessions must be booked and used within that window.

  • Each session gives you 12 hours of access, from 9:00 AM to 9:00 PM.

  • This package is only valid for standard 12-hour daytime sessions (9AM–9PM). If you need a longer usage time, consider our 24-hour FlexPass options.

  • Yes! This pass can be shared with a partnering beautypreneur—just ensure the booking is made under the FlexPass holder’s name or company.

  • Absolutely—as long as the studio capacity allows for it. Great for team use or collaborative work days.

  • Yes! You can book consecutive days if available. Each 12-hour block will count as one session.

  • No—all personal items must be cleared by 9:00 PM at the end of each session.
    Leaving items overnight without prior arrangement may result in additional charges.

    If you need to keep your items in the studio between days, you can consider:

    • Booking a 24-Hour FlexPass for uninterrupted access, or

    • Renting an overnight locker for just $5/night (subject to availability)

  • Any unused sessions expire at the end of the 30-day period.

  • After purchase, you'll receive a unique booking code and link. Enter the code when scheduling to book your preferred dates and session.

  • Yes—just make sure to reschedule online at least 12 hours in advance to avoid forfeiting the session.

24-Hour Flexpass

  • No—this offer is valid only for back-to-back bookings. All sessions must be used on consecutive days.

  • For a 2 × 24-Hour FlexPass, your first session begins at the time you book on Day 1, and your booking ends at 9:00 PM on Day 2.

  • Yes! Since you're booking consecutive 24-hour blocks, you're free to leave your setup and belongings in the room until your final checkout at 9 PM.

  • Late check-outs past 9 PM will incur additional unbooked hourly charges.

  • Yes! This pass can be shared with a partnering beautypreneur—just ensure the booking is made under the FlexPass holder’s name or company.

  • Yes, as long as your studio capacity allows. This is a great option for collaborations or team use.

  • Cancellations are not allowed. You may reschedule online with at least 12 hours’ notice. Last-minute changes or no-shows will result in the session being forfeited.

Other FAQs

Studio Access & Time Management

  • You’re welcome to arrive up to 5 minutes early — that’s our built-in Grace Period to help you settle in comfortably at no charge.
    Arriving more than 5 minutes early or accessing the studio before your scheduled start time may result in unbooked usage fees. This helps ensure the studio is clean, prepped, and ready for the next guest without delays.

  • We allow a 5-minute Grace Period after your booking so you can wrap up without stress.
    If you remain in the studio more than 5 minutes past your scheduled end time, it will be considered unbooked overtime and charged accordingly.
    This helps ensure the studio is clean, prepped, and ready for the next guest without delays.

  • If you have a gap between two separate bookings on the same day, the unbooked time between sessions must be booked in advance if you plan to stay in the studio.
    Remaining in the space between your own sessions without booking the time will be treated as unbooked use and may incur additional charges..

  • You can check in up to 5 minutes before your start time without a fee.
    Checking in earlier than 5 minutes may result in early access unbooked charges.

  • If you'd like to extend your session, we recommend booking additional time online in advance.
    ✨ Extensions cannot be accommodated unless confirmed and pre-booked at least 12 hours in advance.
    Even if the room appears available, we may be preparing for another booking or the next user may on her way. Please plan accordingly to avoid disappointment or late check-out fees for unbooked usage.

  • We ask all guests to fully vacate the studio by the end of their booking to ensure smooth transitions.
    Using time beyond your session or into the cleaning/reset window affects the next guest and will result in unbooked usage charges.
    For a more relaxed experience, we recommend booking a longer session or using our FlexPass plans for built-in flexibility.

Booking & Scheduling

  • Hourly bookings can be made online as early as 14 days in advance and as close as 12 hours before your session.
    We do not accept last-minute bookings less than 12 hours away, to ensure we have time to prepare the space for you properly.

    Planning ahead helps us give you the best possible experience — thank you!

  • Absolutely! You can book multiple hourly sessions back-to-back if needed.

    However, please note that buffer time will still remain between each session to allow for cleaning and reset — even if the sessions are for the same guest. This ensures the space is always fresh and ready.

    For more flexibility and fewer interruptions, we recommend checking out our FlexPass options, which are designed for longer, smoother studio use.

    👉 Explore FlexPass

  • Buffer time is essential to ensure that the studio is clean, organized, and well-prepared for each client. It also gives us time to reset equipment and adjust the environment, providing the best possible experience for the next session.

    This buffer ensures a smooth transition between bookings and maintains a peaceful, professional atmosphere for all guests.

  • Simply let us know at least 12 hours in advance, and our team will be happy to assist you.
    Unfortunately, we cannot accommodate requests with shorter notice, as we need time to prepare and adjust schedules.

  • If the specific time slot you’d like to book isn’t visible online, it likely means it’s already booked.
    We encourage you to explore another available time slot or look for a different session that fits your schedule.

  • To reschedule:

    1. Locate your booking confirmation email.

    2. Click "Reschedule" in the email.

    3. Select a new time with at least 12 hours advance notice.

    4. Wait for the new confirmation email to finalize your updated booking.

  • Any unbooked time (such as early entry, late departure, or occuyping studios during gaps between bookings) will incur a fee of $45/hour (or part thereof). Please ensure all time is booked in advance to avoid these charges.

Storage & Facilities

  • We provide complimentary day-use lockers for your convenience. You can store your belongings in any available unlocked locker located at Door 6 (the last glass door beside the washroom).

    Please remember to clear your locker by the end of the day to avoid any storage fees.

  • We provide complimentary day-use lockers for your convenience. You can store your belongings in any available unlocked locker located at Door 6 (the last glass door beside the washroom).

    Please remember to clear your locker by the end of the day to avoid any storage fees.

    • Nightly charge: S$5 per locker per night

    • Monthly subscription: S$40 per locker per month

    For assistance with locker rentals, please connect with our team at support@thegentleground.com.